As more employees work from anywhere, video meetings are often the first choice for collaboration. But the fact is, you can’t have a high-quality video meeting without high-quality voice, which is why many collaboration solutions are founded on a voice technology platform.

Here are 5 reasons why voice — and the collaboration applications it enables — have become increasingly business-critical, and why your organization’s specific needs will influence the voice platform you purchase.

1. Voice is More Pervasive than Ever

For large and small businesses, most communications still rely on phone calls because they are the most effective way to get information quickly. Video meetings are simply an extension of that familiar process. To deliver an exceptional customer and employee experience, MiVoice Business ensures that connections are instantaneous, reliable, and agile. Sophisticated call control capabilities transparently facilitate call forwarding from the first employee touch point to as many as required to resolve an issue.

2. The Business Phone is Not Dead

As employees have become more mobile, the business phone concept has morphed, not gone away. Today, business phones don’t always look like a phone or sit on a desk. Instead, the employee’s role determines the business phone’s form factor: a softphone on a PC or Mac, a front desk phone, a specialized mobile device an employee carries around, a conference room phone, or even analog devices in an elevator.

One thing about the business phone hasn’t changed: each device must connect with the PBX. The PBX must be designed to optimize the voice experience, enable collaboration, and deliver continuous connectivity. A phone is simply a delivery vehicle for the capabilities the PBX provides. MiVoice Business makes it possible to keep that high-quality voice experience the same regardless of your device. It gives the depth of coverage to cater to all the different types of users an organization may have, serving all their needs with one system. Even when employees with essential expertise are constantly roaming from place to place, MiVoice Business ensures seamless connectivity to any device.

3. Critical Personalized Service Requires More Control Over the Voice Experience

For some organizations voice acts as a lifeline, protecting people’s safety or playing a critical role in delivering personalized services. For these organizations, reliable, predictable, always-on access to voice-enabled communications is mandatory. These organizations can’t tolerate software maintenance outage windows at a vendor’s convenience. They need a communications vendor that can provide a solution to enable local site survivability so that employees can communicate within and outside the organization, even if the SIP trunk in the building goes down. And if the system needs to be taken down for maintenance, they can ensure it happens when it’s least needed or when a backup system is available.

MiVoice Business provides on-premise deployment options – to go along with its private cloud, public cloud, and hybrid solutions – designed to deliver local site survivability through partners like MABC that are skilled in setting up and delivering backup options.

4. Integrating Voice with Enterprise Apps is Increasing

As the catalyst for complex problem-solving and personalized service, businesses have discovered that communications are more efficient when they frequently add voice-enabled collaboration to their employees’ enterprise apps. But, because not just any voice experience will suffice, some businesses don’t want to trust their voice-enabled collaboration with providers that don’t excel in voice. For instance, many Microsoft Teams customers utilize MiVoice Business to provide the voice component of their overarching collaboration solution.

MiVoice Business excels in providing all aspects of an outstanding voice experience and makes it easy for businesses to integrate that quality with a wide range of enterprise applications. When you combine leading collaboration with leading CRM, ERP, and other productivity applications, employees are more empowered to make timely, business-critical decisions that enhance the customer experience. For example, when you can provide your agents with calling and contact directly from your CRM, they have all the resources they need at their fingertips to resolve customer issues and drive new business efficiently.

MiVoice Business integrates with the most popular and robust enterprise applications, including Salesforce, Microsoft Dynamics, SAP, Oracle CRM, Sage CRM, Sugar CRM, Zendesk, Microsoft Teams, Google Chrome, Google G-Suite, and many more. Customers can also use Mitel CloudLink and Developer portal to integrate MiVoice Business and its range of collaboration applications with other third-party solutions.

5. Organizations Want Voice and Collaboration Their Way

Increasingly, organizations are thinking twice before investing in “one-size-fits-all” offerings and are looking for communications solutions tailored to their needs today, adaptable to their needs tomorrow, and available on their terms. MiVoice Business lets them meet their collaboration needs their way.

Deployment flexibility is an essential requirement. Depending upon its size and operational complexity, an organization’s data security, business continuity, time-to-market, and scalability requirements may even differ across business units. MiVoice Business offers them one common collaboration experience available in on-site, hybrid, private or public cloud powered by AWS and Microsoft Azure.

Businesses also want to purchase communications software on their terms. Subscription pricing is popular today and is frequently the only option communications vendors provide. Mitel, on the other hand, offer perpetual (one-time) and subscription license options for MiVoice Business.

Never Sacrifice on Voice

Voice remains the cornerstone of business operations. So why trust your voice foundation to a company lacking a track record in providing an exceptional voice experience tailored to your needs? With Mitel’s MiVoice Business, implemented by MABC, there are no trade-offs on voice quality, breadth of collaboration offerings, or the ability to choose precisely what your business needs – today or tomorrow.

With MiVoice Business, Mitel and MABC have a deployment model to fit your organization’s unique requirements. Contact MABC today: Virginia (804) 273-6500, DC/MD/NOVA (240) 658-8889, North Carolina (910) 550-1001 or info@mabc.com.