On April 9, 2018, Avaya announced the end of new sales of the CS1000E system. This triggered an End of Manufacturer Support date of April 9, 2019, as well as an End of Services Parts Support date of June 1, 2024.

Here’s what will be available up to the End of Manufacturers Support date (EoMS) of April 9, 2019:

• CS1000E and CS1000M system upgrades to Release 7.6 that only requires software
• Merchandise sale of CS1000E hardware including servers, gateways, and line/trunk cards until such time as each individual code is depleted from stock

Here’s what will be available up to the End of Services Parts Support (EoSPS) target date of June 1, 2024:

• Simple user license expansions using merchandise eAuth codes on Release 5.0 and newer
• Existing systems will be supported on Release 7.6 Software per the Avaya lifecycle policy
• Avaya Services support contracts including repair of hardware

This might be a good time to consider stepping up to an advanced platform such as Avaya Aura, Avaya IP Office, or Avaya Cloud.

Communications modernization can offer several options for CS1000 users, whether integrating Avaya Aura with an existing installation to expand the business feature set, adding virtualized applications to reduce CAPEX, or moving to Avaya Cloud solutions as alternatives for future expansion.

Avaya’s Software Investment Protection Policy (ASIPP) provides cost effective migration paths to Avaya’s supported solutions, including core communications, applications such as voice mail, and contact center solutions.

Let’s talk about your best options and next steps… Contact MABC today at Portsmouth: (757) 673-2200, Richmond: (804) 273-6500 or info@mabc.com.