Category Archives: Our Blog

Get to Know Mitel’s MiContact Center

Win More Business with a Better Customer Experience

Mitel’s MiContact Center Business platform is designed to give your customers the freedom to interact with you on their preferred device, using the media that works best for them while giving your agents and supervisors the tools to manage today’s omnichannel customer journeys. Continue reading →

5 Reasons Why MiVoice Business is Ideal for Collaboration

As more employees work from anywhere, video meetings are often the first choice for collaboration. But the fact is, you can’t have a high-quality video meeting without high-quality voice, which is why many collaboration solutions are founded on a voice technology platform.

Here are 5 reasons why voice — and the collaboration applications it enables — have become increasingly business-critical, and why your organization’s specific needs will influence the voice platform you purchase. Continue reading →

An Effective Way to Broadcast Time-Sensitive Information

Headlines bombard us with a continuous flow of real and imagined bad news, offering a stark reminder of the need to prepare for worst-case scenarios that could put lives and property at risk.

Having a well-defined response plan and appropriate technology in place are vital for dealing effectively with emergency situations. Continue reading →

Don’t Let Auto-Renewals Cause You to Miss Better Deals

Whether it’s a Broadband contract, a UCaaS subscription, or a Maintenance renewal on a phone system, it’s important to be aware of their upcoming renewal dates. If you don’t track your contracts’ anniversary dates, they could auto-renew without you being aware of it. This means you might be missing out on valuable opportunities to negotiate better deals or change service providers. Continue reading →

MABC and Mitel’s MiVoice – Communications Your Way

With the most flexible deployment options on the market, MiVoice Business from Mitel puts you in the driver’s seat to deliver reliable communications – your way.

As your organization’s IT strategy evolves – for example, from distributed servers at multiple sites to a single private cloud – MABC implemented MiVoice evolves with your business with a strong, future-proof solution and a lower total cost of ownership. Continue reading →

Let MABC Put Your Business on the Path to Growth

Just as technology continues to evolve, so does MABC. Our comprehensive portfolio of business solutions taps a deep well of resources sourced through over 140 industry leading partners. As your single-source solutions provider for all your communications, carrier and cloud needs, we want to make sure you’re well briefed on all of our capabilities… Continue reading →

CCaaS Improves Customer Experience and Operations

MABC’s vast experience in the contact center space makes us the ideal partner to help you identify your business requirements, evaluate your available options, and engineer your design. Then we professionally deploy and support your solution. We’re partnered exclusively with Five9 and have achieved their coveted Certified Implementation Partner status. Continue reading →

Mitel MiVoice Business Simplifies Your Life

Implemented by MABC, the award-winning Mitel MiVoice Business solution provides customization, control, and peace of mind – for both SMBs and Large Enterprises.

Our local experts manage all the details for you. We coordinate, provision, and support your end-to-end voice services and phones. Continue reading →

Empower Remote Teams with MABC’s Collaboration Tools

Keep your customers happy and your business competitive… MABC offers collaboration solutions that are easy to deploy and intuitive to use. Enable your teams to seamlessly interact with capabilities like:

  • Unified and Multimedia Messaging
  • Collaboration Apps for Mobility
  • Desktop sharing
  • Virtual team meetings
  • Video / Audio / Web Conferencing

Continue reading →

Is Your Cell Phone Signal Hitting a Brick Wall?

The need for reliable cellular communications doesn’t end at the entrance of a building…

Demand for in-building coverage is growing exponentially and will continue with the proliferation of mobile devices, cloud-based services, and IoT – all of which require reliable communications inside buildings. Continue reading →

Why Your DR Plan Should Include Emergency Alerting

Your organization may already have a disaster recovery plan in place for dealing with adverse events that would otherwise knock your IT systems offline and severely disrupt business operations. But are you equipped with the right communications tools to spread the word about such events?

Your business can experience serious disruptions from a variety of threats – power outages, fire, flood, icy roads and severe weather – to name just a few. Continue reading →

Anchor Health Turns to MABC for Cellular Boosting

Anchor Health Properties is a leading healthcare real estate firm focused on developing, managing, and investing in high-quality medical facilities to improve the healthcare experience. The company is headquartered in Charlottesville, Virginia, and has additional offices across the country.

Director of IT Rex Bader contacted MABC in November of 2023 with concerns about cellular signal coverage issues inside their Hudson, Ohio property. The property is a 3-floor medical office building, constructed with energy-efficient building materials such as low-e glass, a common inhibitor to in-building signal coverage. Multiple commercial tenants spoke of serious issues with all major carriers, creating general frustration and a security risk. Continue reading →

Strong Cell Signals Shouldn’t Stop at the Building Entrance

Are you walking to the window to get a better cell signal?

The demand for reliable in-building coverage is growing exponentially and will continue with the proliferation of mobile phones, apps, and smart devices – all of which require reliable communications inside buildings.

Remote monitoring systems, self-service kiosks, ATMs – even smart homes, appliances, and cars – now require mobile signals to operate effectively. According to industry surveys, 80% of all mobile calls and data connections occur indoors. Continue reading →

Are You in Compliance with the Latest E911 Requirements?

Using GPS, geo-mapping, and geo-fencing technology, powerful location discovery and notification capabilities identify 911 callers’ locations anywhere in your building, campus, or remote offices. 911inform supports E911 calling compliance with Kari’s Law & RAY BAUM’s ACT. Continue reading →

How 911 INFORM Supports First Responders’ Rapid Response

Every 60 seconds a heart attack victim goes without CPR, chances of survival decrease by 10 percent. Every 15 seconds an active shooter has unrestricted access to people, he can claim another victim. When it only takes a second… the 911 INFORM service, implemented by MABC, can save a life. Continue reading →

Why Strong In-Building Cell Signals Are Essential

People use their cell phones and mobile devices more than ever and depend on strong cellular reception in their homes and offices. However, sprawling, large-scale buildings made from concrete, brick, metal, and coated glass can block even the strongest cellular signals.

Pew Research found that up to 70% of mobile traffic occurs indoors and 72% of cell users experience dropped calls. Continue reading →

Include Mass Notification in Your Disaster Recovery Plan

Your organization may already have a disaster recovery plan in place for dealing with adverse events that would otherwise knock your IT systems offline and severely disrupt business operations. But are you equipped with the right communications tools to spread the word about such events?

Your business can experience serious disruptions from a variety of threats – power outages, fire, flood, icy roads and severe weather – to name just a few. Continue reading →

You Can Rely on MABC for all Your Voice & Data Needs

On schedule and within budget… MABC has decades of experience building networks you can count on. Our team ensures a successful infrastructure deployment, upgrade or expansion that will support all your Data, Voice, and In-building Cellular needs.

Our structured cabling team handles all the details… Continue reading →

Is Your Building Blocking Your Cell Phone Signals?

The need for reliable cellular communications doesn’t end at the entrance of your building… 

Demand for in-building coverage is growing exponentially and will continue with the proliferation of mobile devices, cloud-based services, and IoT – all of which require reliable communications inside buildings.

Remote monitoring systems, ATMs, self-service kiosks, and even consumer applications such as smart homes and cars require mobile cellular signals to operate effectively. All these devices and more make up the Internet of Things or IoT and they all help provide the modern conveniences we use every day. With the increasing challenges to cellular signals, it can be hard for these devices to stay reliably connected. Continue reading →

Broadmead Turns to MABC for Cellular Boosting Solution

Based in Cockeysville, MD, and nestled in the picturesque rolling hills of Hunt Valley, Broadmead is a 94-acre life plan community that prides itself on enriching the lives of seniors.

Broadmead offers its residents beautiful surroundings, inviting homes, outstanding amenities, and a continuum of care designed for peace of mind.

Broadmead faced several challenges related to its in-building cell signal coverage: Continue reading →

Does Your Building Support First Responders?

Yes, First Responders are using their mobile phones on more service calls these days, but radio communications within their dedicated public safety spectrum is where they turn first to stay connected.

During an emergency it is crucial that your building can support these radio communications for First Responders, such as the police and the fire department. Continue reading →

How MABC Connects Education Communities

Communications and networking technologies help students, teachers and staff stay connected. MABC specializes in the technology that helps the region’s schools keep pace with flexible learning, administrative demands, campus expansion, and a growing student population. Continue reading →

MABC and Avaya Keep SMBs & Enterprises Well Connected

MABC and AVAYA keep your people connected, whether you have 5 employees or thousands across multiple locations. We’re proud to be your local Virginia-based Sapphire Certified AVAYA team. Our experts are ready to help you accelerate growth and transform your business with a complete, integrated solution. Continue reading →

MABC’s Flexible Cloud Solutions Fit Businesses of Every Size

The way businesses use “technology” is never a ‘one size fits all’ game, and one of the best aspects of MABC’s cloud solutions and services are the innovative ways we can support the needs of different business models and industries.

From “private cloud” communication platforms we can deploy and manage at your locations to cloud services where everything is hosted and supported for you over broadband – MABC will recommend, design and deploy the best-fit solution for your business. Continue reading →

How MABC Can Help Your Business Get Ahead

Just as technology continues to evolve, so does MABC. Our comprehensive portfolio of business solutions taps a deep well of resources sourced through over 140 industry leading partners. As your single-source solutions provider for all your communications, carrier and cloud needs, we want to make sure you’re well briefed on all of our capabilities… Continue reading →

911-Compliant Location Discovery & Communication Service

Emergencies won’t wait… Make every second count.

New Federal 911-calling laws require public and private sector organizations to furnish an internally-provided Dispatchable Location to the Public Safety Answering Point (PSAP) at the time a 911 call is placed. Continue reading →

Are You Walking to the Window to Get a Better Cell Signal?

The need for strong cell signals doesn’t end at the entrance to your building… The demand for reliable in-building coverage is growing exponentially and will continue with the proliferation of mobile phones, apps, and smart devices – all of which require reliable communications inside buildings. Continue reading →

Boost Cell Phone Signals for Better Voice & Data Coverage

The need for reliable cellular communications doesn’t end at the entrance of a building… 

Demand for in-building coverage is growing exponentially and will continue with the proliferation of mobile devices, cloud-based services, and IoT – all of which require reliable communications inside buildings. Continue reading →

Undecided About Cloud Voice? Stop Balking, Start Talking

Affordable, turnkey communications

Cloud Voice fits into the way your office team works. Use a desktop phone, smart phone or softphone on your laptop. Imagine… Just one phone system supporting your business no matter where your team is working – office, home or branch locations. You’ll be able to expand capacity without costly equipment upgrades, and never sink another penny into maintenance or repair. Continue reading →

MABC Extends Solution Portfolio as Five9 Certified Reseller

MABC understands that the contact center has become the front door for many businesses. To help meet their customers’ heightened expectations, MABC has partnered with Five9 as a Certified Reseller. This will enable us to help businesses transform their contact centers to empower agents to deliver a more personalized customer experience. Continue reading →

5 Ways a Contact Center Can Improve Your Business

It’s important to make a positive first impression with every incoming call, as every call presents an opportunity to strengthen your relationship with customers and prospects. This is where the contact center comes in. Today’s full-featured contact centers are no longer exclusive to large organizations; they have become affordable and are a suitable fit for businesses of any size and in any industry. Continue reading →

MABC’s DR as a Service Keeps Your Data Safe & Recoverable

In today’s business world, computer systems are more powerful than ever. However, despite their advancements, these systems can still be vulnerable to threats such as hardware failures, human error, malware, and theft. These risks have the potential to bring any business to a standstill, resulting in severe collateral damage. Continue reading →

Optimize Your Communications with MABC’s Traffic Studies

In today’s hyper competitive environment, it’s crucial to have a reliable voice service for your business. With the transition from traditional telephone lines to Voice over IP (VoIP), it’s essential to know the number of connections needed to handle all the incoming and outgoing voice traffic for your business and between its different locations. Continue reading →

MABC’s Turnkey Cloud Voice Communications Solution

Cloud Voice is a turnkey communications solution that seamlessly integrates into your office team’s workflow. With the ability to use a desktop phone, smartphone, or softphone on a laptop, you can have a single phone system that supports your business no matter where your team is working – in the office, at home, or at branch locations. Continue reading →

Talk to MABC Before Your Service Contracts Auto-Renew

Whether it’s a Broadband contract, a UCaaS subscription, or a Maintenance renewal on a phone system, it’s important to be aware of their upcoming renewal dates. If you don’t track your contracts’ anniversary dates, they could auto-renew without you being aware of it. This means you might be missing out on valuable opportunities to negotiate better deals or change service providers. Continue reading →

Is Your Building Stifling Your Cell Phone Signal?

The need for reliable cellular communications doesn’t end at the entrance of a building… 

Demand for in-building coverage is growing exponentially and will continue with the proliferation of mobile devices, cloud-based services, and IoT – all of which require reliable communications inside buildings. Continue reading →

Howard Community College Turns to MABC Cellular Boosting

The Howard Community College 120-acre campus is located in Columbia, Maryland. Founded in 1966, HCC is a public two-year, post-secondary educational institution serving 22,000 students annually. The college employs approximately 2,600 faculty and staff to provide services to these students. Continue reading →

MABC’s Collaboration Tools Empower Remote Teams

Keep your customers happy and your business competitive… MABC offers collaboration solutions that are easy to deploy and intuitive to use. Enable your teams to seamlessly interact with capabilities like:

  • Unified and Multimedia Messaging
  • Collaboration Apps for Mobility
  • Desktop sharing
  • Virtual team meetings
  • Video / Audio / Web Conferencing

Continue reading →

An Emergency Alerting System Belongs in Your DR Plan

Your organization may already have a disaster recovery plan in place for dealing with adverse events that would otherwise knock your IT systems offline and severely disrupt business operations. But are you equipped with the right communications tools to spread the word about such events?

Your business can experience serious disruptions from a variety of threats – power outages, fire, flood, icy roads and severe weather – to name just a few. Continue reading →

911-Compliant Location Service Speeds Emergency Response

Emergencies won’t wait… Make every second count!

Federal 911-calling laws now require public and private sector organizations to furnish an internally-provided Dispatchable Location to the Public Safety Answering Point (PSAP) at the time a 911 call is placed. Continue reading →

Is Your WiFi Secure, Fast and Reliable?

Businesses that use WiFi in their day-to-day operations know the importance of a properly functioning enterprise wireless network.

WiFi is a mission-critical tool in virtually every industry sector. In any business – retail, manufacturing, healthcare, education, and beyond – users need access to secure, reliable WiFi to do their jobs. Continue reading →

MABC Simplifies Cloud IT & Desktop Services

Supporting a Hybrid Workforce is a big job… With MABC’s Managed Cloud IT and Desktop Services, you can get better performance, security and availability, while simplifying IT management.

By moving to cloud-based IT and Desktop-as-a-Service, businesses can realize all the benefits of simplified deployment, centralized management, improved security, and cost savings – without having to invest and go it alone. Continue reading →

Better Voice, Data & Video with High-Speed Cabling & Wi-Fi

Whether you’re looking to upgrade an aging infrastructure, extend your current network, or deploy an entirely new network – MABC can assist with cabling and wireless solutions to meet your performance and security goals. We will help you design a configuration that’s right for your business, deploy it, and support your IT team when they need help. Continue reading →

SMB & Enterprise Connections from Avaya and MABC

MABC and AVAYA keep your people connected, whether you have 5 employees or thousands across multiple locations. We’re proud to be your local Virginia-based Sapphire Certified AVAYA team. Our experts are ready to help you accelerate growth and transform your business with a complete, integrated solution. Continue reading →

MABC Data Networks Help Businesses Stay Connected

Keeping your people and your clients connected has never been more important – or more complex. You may have people on the road or working from home. Your business might have multiple locations. Your customers could be next door or scattered across the country. Continue reading →

Is Your Building Stifling Your Cell Phone Signals?

The need for reliable cellular communications doesn’t end at the entrance of a building…

Demand for in-building coverage is growing exponentially and will continue with the proliferation of mobile devices, cloud-based services, and IoT – all of which require reliable communications inside buildings. Continue reading →

Nash Community College Turns to MABC for Cellular Boost

Nash Community College is located on 111 acres in Rocky Mount, NC.

Founded in 1967, Nash is a public two-year, post-secondary educational institution serving 12,000 students every year. The college employs approximately 500 faculty and staff to provide services to students.

Over 80 academic programs prepare students for degrees, transfers, certifications and diplomas, along with vocational, occupational, and industry-related programs that prepare students for jobs and provide a skilled workforce for the local community. Continue reading →

MABC Brings Remote Collaboration to the Next Level

Keep your customers happy and your business competitive… MABC offers collaboration solutions that are easy to deploy and intuitive to use, enabling your local and remote teams to seamlessly interact with capabilities like:

  • Unified and Multimedia Messaging
  • Collaboration Apps for Mobility
  • Desktop sharing
  • Virtual team meetings
  • Video / Audio / Web Conferencing

Continue reading →

Undecided about Cloud or Premise Voice? Talk to MABC

If you currently have an older phone system and you’re looking to improve your communications, call MABC today to learn more about the latest voice technologies and applications.

With all the options to choose from, MABC experts are your advocates to help you make the best decision for your business. Continue reading →

Cloud Voice Accommodates Your Whole Office Team

Affordable, turnkey communications

Cloud Voice fits into the way your office team works. Use a desktop phone, smart phone or softphone on your laptop. Imagine… Just one phone system supporting your business no matter where your team is working – office, home or branch locations. You’ll be able to expand capacity without costly equipment upgrades, and never sink another penny into maintenance or repair. Continue reading →

Simplify the Broadcast of Time-Sensitive Information

Recent headlines are a stark reminder of the need to prepare for worst-case scenarios that could put lives and property at risk.

Having a well-defined response plan and appropriate technology in place are vital for dealing effectively with emergency situations. Continue reading →

You Can Count on MABC to Support all Your Voice & Data

On schedule and within budget… MABC has decades of experience building networks you can count on. Our team ensures a successful infrastructure deployment, upgrade or expansion that will support all your Data, Voice, and In-building Cellular needs.

Our structured cabling team handles all the details… Continue reading →

Assist First Responders with In-Building Cellular Coverage

When you consider that a high percentage of 9-1-1 calls are placed using cell phones indoors, it becomes readily apparent that in-building cellular coverage is a public safety concern.

Current fire codes focus on legacy first responder radio technology called Land Mobile Radio (LMR). The increased use of cellular technology by first responders and the public has created the need to improve in-building cellular coverage to augment legacy LMR frequency bands. Continue reading →

How 911inform Supports Emergency Rapid Response

Every 60 seconds a heart attack victim goes without CPR, his chances of survival decrease by 10 percent. Every 15 seconds an active shooter has unrestricted access to people, he can claim another victim. When it only takes a second… the 911inform service can save a life. Continue reading →

911inform Supports FCC’s Location Discovery Compliance

Using GPS, geo-mapping, and geo-fencing technology, powerful location discovery and notification capabilities identify 911 callers’ locations anywhere in your building, on-campus, or working remotely. 911infom supports E911 calling compliance with Kari’s Law & RAY BAUM’s ACT. Continue reading →

Introducing 911-Compliant Emergency Location Service

Emergencies won’t wait… Make every second count!

New Federal 911-calling laws require public and private sector organizations to furnish an internally-provided Dispatchable Location to the Public Safety Answering Point (PSAP) at the time a 911 call is placed. Continue reading →

Are Your Wi-Fi Connections Keeping Up With Your Business?

With the proliferation of Wi-Fi enabled devices, every business is adapting to keep up with more devices, access points, bandwidth, and the latest IEEE 802.11 standards.

High-speed Wireless LANs allow your employees and visitors to work anywhere in your building or campus with convenient, worry-free access to the Internet or your local IT resources. Continue reading →

Ensure In-Building Protection with Public Safety Radio

Yes, First Responders are using their mobile phones on more service calls these days, but radio communications within their dedicated public safety spectrum is where they turn first to stay connected.

During an emergency it is crucial that your building can support these radio communications for First Responders, such as the police and the fire department. Continue reading →

How MABC Can Help Your Business Succeed

Just as technology continues to evolve, so does MABC. Our comprehensive portfolio of business solutions taps a deep well of resources sourced through over 140 industry leading partners. As your single-source solutions provider for all your communications, carrier and cloud needs, we want to make sure you’re well briefed on all of our capabilities… Continue reading →

High-Speed Cabling & Wi-Fi for Reliable Voice, Data & Video

Whether you’re looking to upgrade an aging infrastructure, extend your current network, or deploy an entirely new network – MABC can assist with cabling and wireless solutions to meet your performance and security goals. We will help you design a configuration that’s right for your business, deploy it, and support your IT team when they need help. Continue reading →

Get Started Now… MABC Offers Flexible Cloud Solutions

The way businesses use “technology” is never a ‘one size fits all’ game, and one of the best aspects of MABC’s cloud solutions and services are the innovative ways we can support the needs of different business models and industries…

From “private cloud” communication platforms we can deploy and manage on your premises to cloud services where everything is hosted and supported for you over broadband – MABC will recommend, design and deploy the best-fit solution for your business. Continue reading →

Service Auto-Renewals Could Mean Lost Opportunities

Whether it’s a Broadband contract, a UCaaS subscription, or a Maintenance renewal on a phone system, it’s important to be aware of their upcoming renewal dates. If you don’t track your contracts’ anniversary dates, they could auto-renew without you being aware of it. This means you might be missing out on valuable opportunities to negotiate better deals or change service providers. Continue reading →

Mass Notifications Protect Your People & Property

Your organization may already have a disaster recovery plan in place for dealing with adverse events that would otherwise knock your IT systems offline and severely disrupt business operations. But are you equipped with the right communications tools to spread the word about such events? Continue reading →

Managed Service Offerings for AVAYA and Nortel Systems

MABC offers AVAYA and Nortel-certified Managed Service offerings that includes responsive dispatch, onsite support, remote monitoring, troubleshooting and resolution. For every business model, MABC’s popular Managed Service Offerings provide the right level of customized coverage, including… Continue reading →

IT as a Service for Resource-Constrained Businesses

Most small and mid-sized businesses do not have the resources of large firms, so building and sustaining an outstanding IT team isn’t easy or affordable.

MABC levels the playing field with IT as a Service. We coordinate and provide expert support, troubleshooting and problem-solving capabilities – whenever and wherever needed. Continue reading →

Cloud or Premises Voice? MABC Helps Narrow Your Decision

If you currently have an older phone system and you’re looking to improve your communications, call MABC today to learn more about the latest voice technologies and applications.

With all the options to choose from, MABC experts are your advocates to help you make the best decision for your business. Continue reading →

MABC Makes Wireless Work… Experts in Wi-Fi Deployments

We make Wireless easy… Whether you’re looking to upgrade an aging infrastructure, extend your current network, or deploy an entirely new network – MABC can assist with wireless solutions to meet your performance and security goals. We will help you design a wireless configuration that’s right for your business, deploy it, and support your IT team when they need help. Continue reading →

MABC Rolls Out Intermedia’s Contact Center as a Service

Outstanding Customer Experience – even when your workforce is remote – is not just a “temporary fix” for today… It’s the New Normal.

To compete, your business needs to provide superior experiences, regardless of location and distance. As your trusted technology solutions provider, MABC has the tools and resources to remote-enable your Contact Center – and it’s simpler than you might think. Continue reading →

Cloud Voice Service: Affordable, Turnkey Communications

Cloud Voice fits into the way your office team works. Use a desktop phone, smart phone or softphone on your laptop. Imagine… Just one phone system supporting your business no matter where your team is working – office, home or branch locations. You’ll be able to expand capacity without costly equipment upgrades, and never sink another penny into maintenance or repair. Continue reading →

Avaya and MABC Offer Tailored SMB & Enterprise Solutions

MABC Leads the Way

MABC and AVAYA keep your people connected, whether you have 5 employees or thousands across multiple locations. We’re proud to be the only Diamond-certified AVAYA team headquartered in Virginia. Our experts are ready to help you accelerate growth and transform your organization with complete, integrated solutions. Continue reading →

How In-building Cellular Works & Why You May Need It

In-building cellular is a comprehensive wireless solution that brings in cell services to every corner of your building – without having to upgrade your existing carrier service or phones.

It all starts with your mobile provider… Whether you’re on Verizon, AT&T, Sprint, T-Mobile or another third-party provider, the signal from the closest cell tower has to reach every part of your building. Unfortunately, many building materials block cell signals. These materials include e-glass, dense concrete and troublesome walls with fluffy insulation. Continue reading →

Unlimited Business-Class Video Conferencing on Us

The COVID-19 pandemic continues to impact our communities and businesses profoundly. MABC recognizes that many of you need to support remote workers with effective communications and productivity tools.

To help with this challenging situation, MABC is offering AnyMeeting® video conferencing and webinar service for FREE through December 31, 2020.

What is included in this offer? Continue reading →