Intermedia Unite is an easy-to-use cloud-based unified communications (UC) platform that helps your employees become more productive and collaborative with a full-featured phone system combined with audio/video/content sharing, chat, conferencing, file sharing and backup capabilities. Continue reading
Category Archives: Our Blog
MABC Rolls Out Intermedia’s Contact Center as a Service
Outstanding Customer Experience – even when your workforce is remote – is not just a “temporary fix” for today… It’s the New Normal.
To compete, your business needs to provide superior experiences, regardless of location and distance. As your trusted technology solutions provider, MABC has the tools and resources to remote-enable your Contact Center – and it’s simpler than you might think. Continue reading
Cloud Voice Service: Affordable, Turnkey Communications
Cloud Voice fits into the way your office team works. Use a desktop phone, smart phone or softphone on your laptop. Imagine… Just one phone system supporting your business no matter where your team is working – office, home or branch locations. You’ll be able to expand capacity without costly equipment upgrades, and never sink another penny into maintenance or repair. Continue reading
Avaya and MABC Offer Tailored SMB & Enterprise Solutions
MABC Leads the Way
MABC and AVAYA keep your people connected, whether you have 5 employees or thousands across multiple locations. We’re proud to be the only Diamond-certified AVAYA team headquartered in Virginia. Our experts are ready to help you accelerate growth and transform your organization with complete, integrated solutions. Continue reading
Simple. Affordable. Secure. Introducing Unite Cloud UCaaS
Available to our clients now, MABC and Intermedia have teamed up to offer Unite – a fully integrated communications service that goes where you go. Intermedia’s highly reliable, highly secure, Unite platform will transform the way you connect your business. Continue reading
How In-building Cellular Works & Why You May Need It
In-building cellular is a comprehensive wireless solution that brings in cell services to every corner of your building – without having to upgrade your existing carrier service or phones.
It all starts with your mobile provider… Whether you’re on Verizon, AT&T, Sprint, T-Mobile or another third-party provider, the signal from the closest cell tower has to reach every part of your building. Unfortunately, many building materials block cell signals. These materials include e-glass, dense concrete and troublesome walls with fluffy insulation. Continue reading
Unlimited Business-Class Video Conferencing on Us
The COVID-19 pandemic continues to impact our communities and businesses profoundly. MABC recognizes that many of you need to support remote workers with effective communications and productivity tools.
To help with this challenging situation, MABC is offering AnyMeeting® video conferencing and webinar service for FREE through December 31, 2020.
What is included in this offer? Continue reading
Get to Know Avaya Cloud Office by RingCentral
Avaya and RingCentral have introduced Avaya Cloud Office, a solution that delivers seamless communication and collaboration through multiple channels.
Get all your employees on the same page in a matter of minutes with a simple, secure solution. All the tools you need to connect your employees together, wherever they are, on whichever devices they need to get the job done, all in one app. Continue reading
Contract Renewal Around the Corner? Contact Us First
Whether it’s a Broadband contract, or a UCaaS contract, or a Maintenance renewal on a phone system, it’s important to be aware of their upcoming renewal dates.
If you don’t track your contracts’ anniversary dates, they could auto-renew without you being aware of it. You don’t want to miss a valuable opportunity to negotiate better deals or seek alternative service providers. Continue reading
Connecting Virginia’s University & Higher Ed Communities
Communications and networking technologies help students, teachers and staff stay connected. MABC specializes in the technology that helps the region’s schools keep pace with flexible learning, administrative demands, campus expansion, and a growing student population. Continue reading
Connect Remote Workforce with Free Video Conferencing
We’re here to help… In light of the COVID-19 pandemic, the world is rapidly changing, impacting communities and businesses profoundly.
MABC Technology Solutions recognizes that many of you are facing an immediate need to support remote workers with effective communications and productivity tools. To help with this challenging situation, MABC is now offering AnyMeeting® video conferencing and webinar service for FREE through December 31, 2020.
What is included in this offer? Continue reading
Covid-19 Prep – Get Ready with Mobility & Telework
First and foremost, at MABC we’re ready to respond when you need our help during these unsettled times. Our support team is connected at the office and at home, so when you need us, we’ll be there!
The spread of coronavirus serves as a reminder of how important it is to keep both your emergency response plan and communication tools up to date. Continue reading
White Glove Service Sets Our UCaaS Deployments Apart
Businesses are rapidly turning to Unifed Communications as a Service (UCaaS) for its many collaboration tools, built-in disaster recovery and business continuity capabilities, as well as simplified management and cost savings.
But when it comes to actually setting things up, there is no such thing as “Plug and Play” when installing the phones. Continue reading
Planning for Laws Improving Campus Security & Response
Alyssa’s Law in New Jersey has emerged as a national model to address the issue of law enforcement response time and how schools manage campus security when a life-threatening emergency occurs.
The law requires the installation of warning lights and a panic button alarm system in all schools to provide the fastest possible support during a code red, non-fire evacuation or lockdown incident. Continue reading
911 Rules Change… “Dispatchable” Location Info Required
Federal regulations have passed that impact emergency 911 calling from businesses – Kari’s Law and Ray Baum’s Act. Both take effect February 16, 2020 and are intended to protect employees and visitors with improved access to emergency services. Continue reading
Schedule Your MABC Wireless Network Assessment
Is your WiFi Secure, Fast & Reliable?
Businesses that use WiFi in their day-to-day operations know the importance of a properly functioning enterprise wireless network.
WiFi is a mission-critical tool in virtually every industry sector. In any business – retail, manufacturing, healthcare, education, and beyond – users need access to secure, reliable WiFi to do their jobs. Continue reading
Speed Up Your Voice & IT with a Faster Office Network
On schedule and within budget… MABC has decades of experience building networks you can count on. Our team ensures a successful infrastructure deployment, upgrade or expansion that will support all your Data, Voice, Audio-Video and Surveillance needs.
Our structured cabling team handles all the details… Continue reading
Avaya & RingCentral Partner to Offer “Avaya Cloud Office”
We have exciting news to share with you! Avaya has announced the closing of its exclusive strategic partnership with RingCentral ahead of their expected timetable.
As part of this game-changing partnership, MABC will be working with Avaya to offer you a seamless journey to the cloud via Avaya Cloud Office – a world-class UCaaS solution that enables you to leverage many of your favorite Avaya features and award-winning devices. Continue reading
Schedule your MABC Technology Planning Session Now
With a new year right around the corner, now is the perfect time to start evaluating your current office technologies, setting new strategic goals, and exploring emerging innovations that can help your business perform better. Continue reading
Protecting What Counts
Smart phones and other mobile devices are everywhere. At home, many of us have disconnected our landlines. At work, they are the device of choice in many professional settings.
These trends are impacting public safety and the mission critical communications you need to safeguard your facilities and people during emergency situations. Continue reading
Cyber Threat Briefing… Phishing
Phishing is a type of cyber-attack that relies on email. The attacker devises a message that convinces the recipient to download an attachment, click a link, go to a web page, or fill out a form. In an attempt to gain trust, the sender’s email address may indicate someone known to the recipient such as a colleague at work. Or the sender’s email address might indicate a government agency, or a reputable company the person has done business with.
Use Your Telephone System for Mass Notifications
Your employees are your company’s greatest asset and must be protected regardless of location, time zones, and shifts. Protecting your employees in an emergency is also essential for business continuity.
MABC technology partner, Alertus Technologies, has come up with an affordable way to transform your communication system so it can send mass notifications. When seconds count, Alertus technology allows you to simultaneously activate audible and visual notifications on all or select VoIP phones and speakers throughout your business. Continue reading
Get to Know Cisco Meraki… Cloud Managed WiFi as a Service
Simplify Your Wireless IT
Meraki’s managed WiFi will simplify and speed up your day-to-day operations and put intuitive yet powerful tools in the hands of your network administrators. Continue reading
The Solution for Poor Indoor Cellular Coverage
MABC’s proven, cost-effective solutions offer stronger, more reliable signals, clearer voice quality, and faster data uploads and downloads. Partnering with the industry’s technology leaders, we offer commercial cellular signal boosters that provide the affordable coverage you’ve been waiting for.
Why Your Building Might Have Poor Cell Reception Continue reading
Public Safety Radio Solutions Expand In-Building Protection
Yes, First Responders are using their mobile phones on more service calls these days, but radio communications within their dedicated public safety spectrum is where they turn first to stay connected.
During an emergency it is crucial that your building can support these radio communications for First Responders, such as the police and the fire department. Continue reading
In-building Cellular Coverage and First Responders
When you consider that a high percentage of 9-1-1 calls are placed using cell phones indoors, it becomes readily apparent that in-building cellular coverage is a public safety concern.
Current fire codes focus on legacy first responder radio technology called Land Mobile Radio (LMR). The increased use of cellular technology by first responders and the public has created the need to improve in-building cellular coverage to augment legacy LMR frequency bands. Continue reading
First Responders Struggle With In-Building Radio Coverage
According to industry surveys, most emergency responders report having been impacted by poor in-building radio coverage… Continue reading
Contact Center Upgrades Coming for Your Avaya System
Avaya has announced their 2019 game plan to harmonize your existing premise systems with innovative cloud services. The objective is to make it easier for you to take advantage of the latest capabilities at your own pace. Avaya’s plan is to roll out new capabilities in ‘small, manageable’ chunks. You’ll have more flexibility in deploying features that make sense for you. Continue reading
Avaya IP Office… Voice, Video, Mobile on any Device
Ready to improve the way your mobile workforce and remote offices collaborate? Avaya’s IP Office platform supports voice, video, and mobility on your preferred device – smart phone, iPad or desk phone.
Popular IP Office is simple enough to connect your small business, and powerful enough to support an enterprise with hundreds of users in every location and role. Continue reading
Protect Your People and Property from the Unthinkable
Recent events are a stark reminder of the need to prepare for worst-case scenarios that could put lives and property at risk.
Having a well-defined response plan and appropriate technology in place are vital for dealing effectively with emergency situations. Continue reading
Make Sure Your Office Wi-Fi is Keeping Up With Demand
With the proliferation of Wi-Fi enabled devices, every business is adapting to keep up with more devices, access points, bandwidth, and the latest IEEE 802.11 standards.
High-speed Wireless LANs allow your employees and visitors to work anywhere in your building or campus with convenient, worry-free access to the Internet or your local IT resources. Continue reading
Safeguard Your People & Property with Mass Notifications
Recent news like the mosque attacks in New Zealand is a sad reminder that we need to prepare for the unthinkable.
Your business can experience serious disruptions from a variety of threats – power outages, fire, flood, icy roads and severe weather – to name just a few. Continue reading
How MABC Cuts Costs & Improves Voice Service
As business phone lines have transformed from old fashioned ‘Plain Old Telephone Service’ to ‘Voice over IP,’ you should know how many connections are required to accommodate the voice traffic in and out of your business and between your locations. Continue reading
Pediatric Practice Connects Multiple Sites with UC
Voted by the Richmond Times Dispatch as the region’s best pediatric practice, our client Pediatric Associates of Richmond continues to expand to provide excellent care for more Virginia families.
With an initial deployment of Avaya’s IP Office, we’ve been their trusted resource for reliable communications since 2016. Continue reading
Make IT Easy with Infrastructure & Desktop as a Service
Managing a multi-site business? Running IT in the cloud permits multi-site enterprises to run their operations without the complexity and expense associated with managing standalone data centers and infrastructure, while enabling distributed users to get one-call, centralized support. Continue reading
A Recap of How MABC Can Help Your Business Get Ahead
As we take stock of another successful year and look ahead, we want to take this opportunity to thank our customers, friends, partners and employees. We’re grateful for our loyal customers – who entrust us to provide and support reliable technology solutions. We’re grateful for our employees – who consistently provide exceptional service and deliver outstanding results. We could not have accomplished so much over the past 28 years without all of you. Continue reading
Avaya CS1000E Customers: End of Life Announcements
On April 9, 2018, Avaya announced the end of new sales of the CS1000E system. This triggered an End of Manufacturer Support date of April 9, 2019, as well as an End of Services Parts Support date of June 1, 2024.
Here’s what will be available up to the End of Manufacturers Support date (EoMS) of April 9, 2019: Continue reading
Weather & Emergency Mobile Phone Alerts Save Lives
When tornadoes hit the Richmond area last September, local authorities credited Wireless Emergency Alerts on smartphones and continuous storm coverage on local television for quickly getting the word out to the public.
When civil and weather emergencies hit the region, is the mobile coverage in your building able to get these life-saving alerts to every employee? Continue reading
Looking for a Cloud Voice Service? MABC Has the Solution
Affordable, turnkey communications
Cloud Voice fits into the way your office team works. Use a desktop phone, smart phone or softphone on your laptop. Imagine… Just one phone system supporting your business no matter where your team is working – office, home or branch locations. You’ll be able to expand capacity without costly equipment upgrades, and never sink another penny into maintenance or repair. Continue reading
Is Your Building Stifling Cell Phone Signals?
Finally, there’s an affordable solution to lost calls and slow data connections that offers stronger, more reliable signals, clearer voice quality, and faster data uploads and downloads.
Think about it… Why continue to put up with dropped connections and missed calls, as well as the embarrassment of having to reestablish calls with customers and colleagues, or restart data flow? Continue reading
Building Your Voice & IT Infrastructure
One of the things businesses often take for granted is the wiring for their voice and data networks. But get the wiring wrong and it can be a struggle to get even the best equipment to work properly. Continue reading
Need Help Deciding Between Cloud or Premises Voice?
If you currently have an older phone system and you’re looking to improve your communications, call MABC today to learn more about the latest voice technologies and applications.
With all the options to choose from, MABC experts are your advocates to help you make the best decision for your business. Continue reading