Artificial Intelligence (AI) is rapidly becoming the latest must-have business productivity tool. To address this growing demand, RingCentral is introducing AI Receptionist (AIR) for general rollout in 2Q2025.

AIR is a phone agent that uses generative AI to automatically answer customer questions and transfer callers to the right place, much like a traditional full-time receptionist. Unlike contact center intelligent virtual agents (IVAs), which are complex and costly to deploy, AIR is embedded into the RingCentral phone system for easy deployment by any business.

It is designed to work right out of the box, enabling any business, from local service providers to fast-growing enterprises, to automate customer interactions. While voice remains the preferred way in which customers communicate, AI-powered call automation will redefine how companies of all sizes connect with their customers.

Key capabilities of AI Receptionist

• Resolves routine customer inquiries: Uses generative AI with context from websites and documents to answer routine customer questions about the company’s services, business hours, and location.
• Scalable for multiple locations or departments: Can be deployed for a single office or multiple business locations.
• Intelligent call routing: Connects callers to the right person or department based on natural conversation.
• SMS confirmations: Delivers important details like locations and email addresses on request via SMS.
• Call transcripts and analytics: Provides transcripts for every call to give insights into what customers are calling about. Helps businesses understand peak hours via analytics around call volumes and trends.
• Customizable voice and language options:Supports English and Spanish, with additional languages to follow.
• Future-ready with appointment scheduling:  AI-powered appointment scheduling coming soon.

For most businesses, hiring a full-time receptionist is costly. RingCentral AI Receptionist changes that. Not only is there immediate cost savings, but call waiting times can be drastically reduced, improving customer experiences. Staff time can be redirected toward more productive pursuits rather than getting bogged down answering routine calls.

Availability

RingCentral AI Receptionist is currently available to selected U.S. businesses during its controlled availability phase, with a one-month, 100-minute free trial included. A broader rollout is planned for 2Q2025. Can’t wait? You can visit ringcentral.com/air for more information and to request early access.

Contact us today in Virginia (804) 273-6500, DC/MD/NOVA (240) 658-8889, North Carolina (910) 550-1001 or info@mabc.com.