Win More Business with a Better Customer Experience
Mitel’s MiContact Center Business platform is designed to give your customers the freedom to interact with you on their preferred device, using the media that works best for them while giving your agents and supervisors the tools to manage today’s omnichannel customer journeys.
MiContact Center Highlights
- Data-Driven Skills-Based Routing
- Voice, Chat, SMS, Email, FAX, IVR, Chat/Voice Bots, and 3rd party media
- Self-service IVR with Speech Recognition and Text-to-Speech
- Expected wait time and position in queue announcements
- Workflow Designer
- Standard and customizable real-time dashboards and historical reports
- Omnichannel case management
- Outbound dialing and messaging
- AI-powered Virtual Agent Chat/Voice Bots and Agent Assist
- Scheduled and real-time callbacks
- Mobile Agent (smartphone) and Supervisor (tablet)
- Interaction Recording, Quality Management, and Speech Analytics Add-ons
- Built-in Workforce Scheduling with optional Workforce Management
- Standard & customized CRM integrations via REST APIs and toolkit
MiContact Center enables a better Customer Experience that keeps existing customers satisfied and attracts new ones.
Contact us today in Virginia (804) 273-6500, DC/MD/NOVA (240) 658-8889, North Carolina (910) 550-1001 or info@mabc.com.