Outstanding Customer Experience – even when your workforce is remote – is not just a “temporary fix” for today… It’s the New Normal.
To compete, your business needs to provide superior experiences, regardless of location and distance. As your trusted technology solutions provider, MABC has the tools and resources to remote-enable your Contact Center – and it’s simpler than you might think.
The key is implementing Intermedia’s affordable Contact Center as a Service (CCaaS) to link customers to your agents working anywhere, make remote management simple, and collect real-time and historical data.
Unite Contact Center Video Overview [1:46 min]
Built on contact center software, this managed service offers the technology you need to delight customers, while reducing on-site costs and easing the demands on your internal IT staff. CCaaS offers businesses of any size superior reliability, along with easy deployment, and faster, more accurate resolve times:
- Supports multi-site contact centers and remote agents
- Centralizes management from one portal, accessible anywhere, any time
- Keeps an eye on service levels, and analyzes performance by queue, team, or agent with real-time dashboards and historical reports
- Manages customizable agent skill sets and statuses
- Centralizes the handling of web chat, email, and SMS in a single application with omnichannel capabilities
- Enhances engagement with outbound dialing and advanced outreach campaign capabilities
- Sends out post-call surveys to measure satisfaction
- Quickly and easily integrates with CRM and WFM systems
- And much more – all delivered from the cloud.
When it comes to new ways to improve your Customer Experience, MABC has you covered. Contact MABC today at Portsmouth: (757) 673-2200, Richmond: (804) 273-6500, DC/MD/NOVA: (301) 882.7760 or info@mabc.com.