Today’s contact centers face growing challenges. They often struggle to recruit and retain skilled staff and are expected to provide 24/7 responses to customers’ increasingly complex queries over multiple channels. Relying solely on human agents and rigid, pre-programmed systems often falls short of these changing requirements. Continue reading
Tag Archives: Artificial Intelligence
Contact Center Upgrades Coming for Your Avaya System
Avaya has announced their 2019 game plan to harmonize your existing premise systems with innovative cloud services. The objective is to make it easier for you to take advantage of the latest capabilities at your own pace. Avaya’s plan is to roll out new capabilities in ‘small, manageable’ chunks. You’ll have more flexibility in deploying features that make sense for you. Continue reading