Today’s contact centers face growing challenges. They often struggle to recruit and retain skilled staff and are expected to provide 24/7 responses to customers’ increasingly complex queries over multiple channels. Relying solely on human agents and rigid, pre-programmed systems often falls short of these changing requirements. Continue reading
Tag Archives: Mitel
Mitel Revolution – A Real-Time Mass Notification System
Keep Your People Safe and Informed with Real-time Alerts and Communications
When an emergency or crisis occurs, your organization needs a fast, effective, and reliable way to notify your people on how to stay safe. For routine and emergency applications, Mitel’s mass notification solution – Revolution – provides reliable communications across a wide range of channels and devices – smartphones, laptops, desktop PCs and phones, paging systems, SMS text, and email.
Notifying the Right People, When it Matters Most
- Communications to a wide-range of devices including mobile
- Out-of-the-box integration with automatic alerts from Emergency Notification Services
Revolution: Adaptable by Design
Supports a wide variety of activation methods and device types to notify. But don’t wait for a crisis to use mass notifications… Successful organizations across all industries also use mass notifications to keep communication channels open all day, every day. For example:
Getting the word out doesn’t need to be complicated.
Contact MABC today in Virginia (804) 273-6500, DC/MD/NOVA (240) 658-8889, North Carolina (910) 550-1001 or info@mabc.com.
Communications, Collaboration and Customer Experience
Get an end-to-end phone and unified communications solution from global technology leader Mitel, combined with outstanding local MABC support. Continue reading
Get to Know Mitel’s MiContact Center
Win More Business with a Better Customer Experience
Mitel’s MiContact Center Business platform is designed to give your customers the freedom to interact with you on their preferred device, using the media that works best for them while giving your agents and supervisors the tools to manage today’s omnichannel customer journeys. Continue reading
5 Reasons Why MiVoice Business is Ideal for Collaboration
As more employees work from anywhere, video meetings are often the first choice for collaboration. But the fact is, you can’t have a high-quality video meeting without high-quality voice, which is why many collaboration solutions are founded on a voice technology platform.
Here are 5 reasons why voice — and the collaboration applications it enables — have become increasingly business-critical, and why your organization’s specific needs will influence the voice platform you purchase. Continue reading
MABC and Mitel’s MiVoice – Communications Your Way
With the most flexible deployment options on the market, MiVoice Business from Mitel puts you in the driver’s seat to deliver reliable communications – your way.
As your organization’s IT strategy evolves – for example, from distributed servers at multiple sites to a single private cloud – MABC implemented MiVoice evolves with your business with a strong, future-proof solution and a lower total cost of ownership. Continue reading
Mitel MiVoice Business Simplifies Your Life
Implemented by MABC, the award-winning Mitel MiVoice Business solution provides customization, control, and peace of mind – for both SMBs and Large Enterprises.
Our local experts manage all the details for you. We coordinate, provision, and support your end-to-end voice services and phones. Continue reading